Made accessible through a flexible layaway system, and supported by trusted, worry-free customer service and experience. Apart from providing high-quality jewelry, proper guidance in online transactions is equally necessary. When settling money for payments, you must be aware that we ONLY negotiate with these accounts.
🏦 Official Bank Accounts:
Check here -> https://paymenthub.chajwelsjp.com/?tab
=intl
We DO NOT ask our clients to transfer any amount to other accounts except the above bank accounts only. DO NOT transfer money if the account told to transfer is not included in the above list. TO OUR DEAR AND VALUED FIRST-TIME AND REPEATER MINERS, ‼️
👁️ PLEASE READ READ READ READ
📺 LIVE SELLING:
Rule 1️⃣: Always set your funds. Rule 2️⃣: Choose the best item to buy. Rule 3️⃣: Avoid cancellation
Rule 4️⃣: For faster transactions, always provide (after bid) the below details:
Complete Name and address, Email address, and contact number. (email add required to buyers from the US, AU, and CA)
⏰ CANCELLATION:
We always value your business, and please respect our time. Therefore, we would appreciate it if you could cancel the items during the live selling or as soon as possible. NOTE: For CASH BASIS, if you wish to cancel your paid orders, we will incur a 30% convenience fee of the total amount invoiced if it is more than 24hrs after payment. A full refund may get within 24hrs after full payment. IMPORTANT:
If you cancel your order late OR if an invoice for your order remains unpaid or has expired without settlement, whether cash or layaway in the live selling from the shop or supplier for any reason. We have the right to cancel your DP to cover the payment of the canceled item you have made if there is a pending layaway or cash order from us that is kept from our house live selling.
🧾 INVOICE:
We send digital invoices during or after the live sale or the next day. So, please always check your inbox. If you haven't received it, please message us right away.
❌ NO PM = ❌ NO INVOICE
💸 MODE OF PAYMENT:
Japan - E-transfer/Bank transfer, debit/credit card payments. Philippines - E-transfer/Bank transfer, Remittance
❌ NO COD
❌ NO FREE SHIPPING if W/O PROMO
‼️PAYMENT REMINDERS:
We can only hold your item/s up to 3 days (depending on every supplier). After that, all unpaid items can be automatically canceled.
📦 SHIPPING:
Allow us to ship within 2-3 business days after item/s collection from the factory/supplier. Some items may be delayed due to resizing and item authentication and certification processes.
📞 PRE-ORDER:
It takes 3-4 weeks of waiting. Before that, we will collect at least 20% non-refundable downpayment and pay the remaining balance once available from the maker for item settlement and collection.
🚨 RETURN POLICY:
At Cha Jewels Japan, we value your trust and want you to shop with confidence. That’s why we offer a 5-day return policy for eligible items.
✅ Return Eligibility
You have 5 days from the date you receive your item to request a return. Items must be in the same condition as received: unworn, unused, with original tags, and in the original packaging. Proof of purchase (invoice) is required. An unboxing video upon delivery/opening of your parcel is required for us to process any damage, defect, or wrong-item claims.
🚚 How to Start a Return
Contact us at m.me/chajewelsjapan
or email [email protected]
within 5 days of receiving your order. We will provide you with a return shipping label and guide you through the process. Once approved and inspected, we’ll notify you regarding your refund, exchange, or store credit.
⚠️ Non-Returnable Items
Certain products cannot be returned, including:
Custom products (special orders, personalized items). Incorrect products purchased by the customer. Items damaged due to customer mishandling. Returns requested for personal reasons (e.g., change of mind).
🛡 Defective, Damaged, or Wrong Item
If your order arrives defective, damaged, or incorrect, please contact us immediately with your unboxing video. We will carefully assess the issue and make it right—whether through replacement, exchange, or refund.
💎 Cha Jewels Promise: We are committed to your satisfaction and will assist you in every step of the return process. For any concerns, reach out anytime via m.me/chajewelsjapan
or [email protected]
🚨 REFUND POLICY:
For some cause, you got the wrong item/s, and not as described or damaged upon receiving it; please return it to us within 5 days. We will issue a new item or refund your payment. The refund payment will be sent after we receive the item/s. We will not accept returns/refunds if the item has been worn for five days and displays indications of wear or breakage. NOTE: For CASH BASIS, and if you wish to cancel your paid orders, we will incur a 30% convenience fee of the total amount invoiced if it is more than 24hrs after payment. For LAY AWAY, Downpayment is non-refundable
DISCLAIMER AND IMPORTANT DETAILS:
WE ARE NOT RESPONSIBLE FOR ANY DAMAGE, LOSS, OR DELAY IN SHIPMENTS. ONCE THE PACKAGE LEAVES OUR HANDS, IT IS COMPLETELY OUT OF OUR CONTROL. CUSTOMS DUTIES AND TAXES AND OTHER FEES SUCH AS HANDLING FEES BY THE COURIER (IF ANY) SHALL BE PAID AND SHOULDER BY THE BUYER. IT IS ENTIRELY THE BUYER'S OBLIGATION.
*Cha Jewels must clear the goods for export, and the Buyer is responsible for effecting customs clearance and paying any customs duties.
