14/09/2026
I’d searched for weeks for the perfect sapphire. I’d contacted countless suppliers.
I was excited to find “the one”. She loved it, I loved it.
I’d borrowed a selection from various suppliers and we were both excited to make this engagement and wedding ring set.
That was, until I spotted a flaw (in my eyes) with the sapphire. I only spotted it once money had changed hands, once I started making the ring to the exact specifications of the sapphire.
I deliberated what to do for the night. Slept on it. But once I’d seen it, I couldn’t un-see it. I had to tell my customer, who was also so excited that we’d found the perfect gemstone.
I explained it was probably just me being a perfectionist, but that I didn’t feel comfortable making the ring if I wasn’t completely transparent with her about the detail that I could see.
I took photos, videos from every angle explaining what I saw as a problem.
The table (the flat part at the top of a sapphire) was off-centre.
So the ring would look off-centre.
It possibly would’ve been fine with an asymmetric engagement ring, but not with a symmetrical trilogy ring like this.
The customer was amazing. So understanding and she agreed she couldn’t un-see it. She was grateful that I told her my honest opinion even though the entire search started all over again.
In the end, weeks later, so many more enquiries, I found this beauty. And y’know what? It’s even better than the first one.
She’s thrilled. I’m thrilled.
I sleep well at night knowing that if something doesn’t quite look right, even though it’ll make more work for myself, I let my customers know.
