02/06/2026
If anyone would like to come buy a diamond ring today or something, that would really cheer me up! 😅
We started our day washing vomit off the pavement outside our shop, the restaurant next door and our house 🤮 Makes a change from the usual poo 💩
Next up is our VAT return. These things ruin my life!!
After that, it's banking. We had an absolutely incredible May. The best ever. But with insane costs of everything these days - like the updated & absolutely extortionate business rates, i'm about to pay out pretty much everything we took in after an extremely successful month which took a serious amount of hard work and endless hours.
Then, if there's any time left today, I'll be back onto the ongoing fight with our energy supplier. We got the new meter but the fight continues. We knew that we were being seriously over charged since we took on the full lease on our premises. They didn't care. Of course they didn't. They were allowed to charge us insane estimates while they made excuse after excuse for not fixing our meter. Now that we have a working meter for the first time, we know that the company has taken THOUSANDS of pounds from us for energy we were not using. It was thanks to us opening a case with the Energy Ombudsman that we got the replacement meter and now that we have it, the Ombudsman wants to close the case with absolutely no attempt to help us get our money back. Apparently that's a separate issue so we have to open a new case. That gives Pozitive Energy another 8 weeks to even respond. And believe us, they are absolute pros at stalling. During the open case, they would schedule an appointment - making it look to the Ombudsman that they were taking action. They would then cancel a couple of weeks before and say there wasn't an engineer available for another couple of months. These tactics led to more & more months of taking more & more of our money that they were not due and they refused to reduce our payments in the meantime.
We thought part of the Ombudsman's process would be to ensure we hadn't paid for energy we weren't using. Maybe being left with a meter which didn't take a reading for 2.5 years is too complicated a case to deal with 🤷♀️ We would also have thought that they would want to ensure Pozitive Energy cannot get away with operating in this way and treating more customers like this. But it would seem not 🥲