12/05/2026
On Tuesday 2 June, the NAJ brings jewellery retailers together at Retail Congress 2026 for a focused day of learning, insight and connection, designed to help you grow revenue and strengthen your business amid a discretionary spending squeeze.
Why attend?
Retail Congress is built for business owners and decision makers who want practical ideas they can apply immediately. Across the day you’ll:
• Gain clear, commercially focused insight on growing sales during economic uncertainty.
• Learn how to strengthen leadership, culture and customer experience.
• Take part in targeted discussions and knowledge sharing.
• Connect with peers who understand the challenges you’re facing.
Expert speakers with real world experience
This year’s programme includes a strong line up of industry and retail experts, including…
Roisin Hurley Gondim, former Global Director of Retail Excellence at Burberry, will explore how “on the spot” feedback and client centric thinking can directly improve retail performance.
Glynn Jones, the Bank of England’s Midlands Agent, will open the event with a clear overview of the economic environment facing independent jewellery retailers, highlighting key risks and opportunities for strategic growth.
Liz Barclay, former UK Small Business Commissioner and founder of Business111.com, is offering practical guidance on navigating public and private support to enable sustainable, profitable growth.
Olivia Duvall, drawing on lessons from the luxury cruise sector, will demonstrate how emotionally engaging service drives loyalty, retention, and advocacy.
Dr John Pates, a chartered performance psychologist with over 30 years’ experience across elite sport and business, focuses on leadership mindset and behaviours that inspire high performance.
You’ll leave with clear takeaways, renewed confidence and a fresh perspective on leading your business through 2026 and beyond.
The details
📅 Tuesday 2 June 2026
📍 Drayton Manor Resort, Tamworth
🤝 Sponsored by Goodman Bros
🎟 NAJ member rate: £245 + VAT | Non member rate: £295 + VAT
Retail Congress is more than a conference – it’s a chance to step back, reset your thinking and move forward with clarity and confidence.