These terms and conditions (the "Agreement") apply to all transactions between the "Client" (person purchasing the jewelry item(s); also referred to as "you" through these terms and conditions) and Theia & Co. (also referred to as "we" through these terms and conditions). By using our website and purchasing from us, you agree to be bound by these terms and conditions. Once your order has been accepted, we will provide you with an estimated ship date. We will send you an email/message stating that your item has shipped along with the tracking number for the package. Alterations or customizations will add more time to the expected ship date. Resizing of jewelry is allowed only once. The client must specify the desired size at the time of purchase or within 7 days of receipt. Non-custom and non-special order jewelry items can be returned within 7 days of receipt. Items should be unused and in the same condition as when received. If the item contains a graded diamond(s) or gemstone(s), each certificate and all accompanying materials must be present and in original, unaltered condition to be eligible for return or exchange. Sale items, engraved items, special order merchandise, and custom jewelry are considered final sale. The client is responsible for paying for the shipping costs for returning the item. Returned items will be subject to inspection prior to approval of a refund. Processing fees associated with the return, such as restocking fees or other non-refundable fees, may apply. Order Processing and Tracking
a. We will send you a message stating that your item has shipped along with the tracking number for the package. Returns and Refunds
a. Custom jewelry items are non-refundable. Sale items, engraved items, and special order merchandise are considered final sale. This Agreement is governed by the laws of the Republic of the Philippines. Any dispute arising out of or related to this Agreement shall be subject to the jurisdiction of the courts in the Philippines.
