15/10/2026
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Frequently Asked Questions
1. Do you offer custom jewelry?
Absolutely. Custom jewelry is one of our specialties.
Every Romierre piece is thoughtfully designed around your story, preferences, and vision. During a private consultation, we’ll discuss your ideas and present design options tailored exclusively for you.
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2. Do you have a physical showroom?
Yes. We welcome clients by appointment at our showroom located at Tektite Towers, Ortigas Center, Pasig City.
Our production workshop is dedicated exclusively to craftsmanship and manufacturing; therefore, client visits are not accommodated there.
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3. Do you accept appointments outside your showroom?
Yes. We can arrange appointments within Metro Manila and nearby areas, subject to schedule and availability.
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4. Do you offer nationwide shipping?
Yes, we ship anywhere in the Philippines.
For bespoke and high-value pieces, we recommend personal collection or face-to-face turnover whenever possible to ensure security and provide the best client experience.
Please note that courier service availability may vary by location.
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5. How much is shipping?
Shipping fees depend on the destination, courier, and insurance requirements.
Final shipping costs will be confirmed before dispatch.
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6. What type of gold do you use?
Our jewelry is crafted using genuine 14K and 18K gold.
Available colors include:
• Yellow Gold
• White Gold
• Rose Gold
Understanding Gold Purity
14K Gold contains approximately 58.5% pure gold, while 18K Gold contains approximately 75% pure gold. The remaining alloy metals enhance durability, strength, and color, making each piece suitable for everyday wear.
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7. What ring sizes do you offer?
Every ring is made according to your exact finger size, ensuring a comfortable and precise fit.
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8. Is your jewelry made of real gold?
Yes.
All Romierre jewelry is handcrafted using genuine 14K or 18K gold, carefully crafted to meet our quality standards.
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9. How do I determine my ring size?
We highly recommend visiting our showroom for a professional ring sizing.
If you’re unable to visit, you may measure your finger using a flexible measuring tape or a strip of paper. Simply send us the measurement in centimeters, and we’ll help determine the appropriate ring size.
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10. What comes with my purchase?
Every Romierre piece includes complimentary:
• Premium jewelry box
• Jewelry polishing cloth
• Complimentary engraving (where applicable)
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11. How do I place an order?
Our ordering process is simple:
1. Schedule a consultation or confirm your order.
2. Finalize the design and specifications.
3. Settle the required down payment.
4. Production begins.
5. We’ll notify you once your jewelry is ready.
6. Settle the remaining balance prior to shipping or upon personal collection.
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12. How long does production take?
Production typically takes 2–4 weeks, depending on the design, material availability, and current production schedule.
Highly customized pieces, engagement rings, wedding bands, and special commissions may require additional time.
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13. Do you offer both natural and lab-grown stones?
Yes.
We offer a carefully curated selection of natural diamonds, lab-grown diamonds, and colored gemstones. During your consultation, we’ll help you choose the option that best suits your preferences, design, and budget.
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14. Do you offer jewelry cleaning and restoration?
Yes. We provide professional cleaning, polishing, repair, restoration, resizing, resetting, rhodium plating, engraving, and other after-sales jewelry services—even for pieces that were not originally purchased from Romierre.
15. Do you accept old gold for trade-in or redesign?
Yes. We accept selected gold jewelry for evaluation and can also transform your existing pieces into new bespoke designs, subject to assessment.
16. What payment methods do you accept?
We accept cash, bank transfer, GCash, major credit cards, and other available digital payment options.
