1. We accept orders via our social media accounts and text.
2. Orders are processed according to the information that you provide on your order form.
3. Orders are not confirmed until a deposit is received on your order.
4. Sorry, but we do not process cash-on-delivery orders.
Payment Process
WE ACCEPT PAYMENT THROUGH REMITTANCE SERVICE PROVIDERS LIKE PALAWAN EXPRESS PERA PADALA.
WE DO NOT ACCEPT PERSONAL CHECKS, PAYMENT ON DELIVERY/PICK_UP.
ORDERS MUST BE PAID IN FULL NO LATER THAN THE DATED LISTED ON YOUR INVOICE. Failure to do so will result in your order being cancelled.
By failing to pay balance on your order by your due date, you forfeit your deposit and will not be issued a refund, credit or transfer of deposit. When we accept your order, we turn down other orders to accommodate you.
Deposits, Cancellations, Changes & Refunds
***Please note that orders are not scheduled on our calendar until the required deposit is received.
An Initial Price for certain cake size is required in order to secure your date.
This deposit will be applied to your order total. The remainder is due at least 1 week prior to delivery or pick up date (unless otherwise stated on your invoice).
Orders placed less than 1 week prior to your delivery date must be paid in full within 24 hours.
All notifications of any changes regarding your order and/or delivery or pick up date MUST be made via social media or text. If you notify us that your event is cancelled or postponed at least 7 business days prior to your delivery date, your deposit and all other payments are refundable minus the cost of supplies that we have already purchased (if any) for your order. If you notify us less than 4 business days prior to your delivery date, your deposit and all other payments made are non-refundable.
If for any reason, we are unable to fulfill your order due to reason's beyond our control (natural disasters, power outages or worker illness), your deposit and all payments made will be refunded in full.
Order Time Guide
***Please note that our calendar fills up fast! Some of our clients reserve dates as early as 1 month in advance.
RESERVATION DATES ARE SUBJECT TO AVAILABILITY! Orders are not scheduled on our calendar until a deposit has been received.
Lead time: at least Five (5) days.
Color Matching/Picture Matching
We cannot guarantee a 100% color match, but will try our best to match if a color swatch is provided. If you do not provide a sample color, we will tint the fondant to the best of our judgement.
While we will create your dessert as close as we can to the picture you provide, we do not guarantee a direct copy of someone else's creations.
Storage
As preservatives are not used in our products, please keep in mind that our desserts are best served the day of or within 2 to 3 days after delivery or pick up if stored properly.
Delivery
We only offer delivery to San Pablo City, Laguna bases.
Please allow a 1 hour window for all delivery times. Delivery fee applies.
Transportation
We DO NOT recommend transporting your dessert on a lap. While you may think this is a good option, the body absorbs the shock of each little bump you hit. This will affect the stabilization of your dessert.
We recommend transporting the dessert on the floor of your vehicle being sure to turn on your air condition floor vents.
Never transport your desserts in a hot car.
Do not leave the dessert in a hot car for any period of time.
Do not transport the dessert in the trunk of your car
Do not transport dessert on the seat on your vehicle. The slight angle in the seat can cause your dessert to slide or fall over.
Damages
We are not responsible for damages to your order after the order has been picked up or delivered.
Design/Order Changes
While we will ALWAYS do our very best to keep your design as close to what you desire, please understand that cake and sugar can be a bit temperamental at times. Our designers reserve the right to make any last minute adjustments to orders/designs as needed.
Changes to Policy and/or Prices
We do our very best to keep our prices and policies as stable as possible. Due to unexpected prices changes with our suppliers, our policies and/or prices are subject to change without notice.
