09/26/2026
Hey group,
I am not longer a rep but I wanted you all to have this information as follows.
This is your right to know!
From BP:
THE BP PROMISE: We want to ensure our community—whether BP Reps or customers—are satisfied with the products they have received. We will be extending the BP Promise (Bomb Party’s product replacement process) for select products. Customers and Party Reps can initiate BP Promise requests for the products and stones listed below, released November 2025 to present.
Spring Luxe Layers 2026: If the item includes turquoise magnesite
Outlaw 2026: If the item includes lab-created turquoise magnesite
Obsidia 2026: If the item contains lab-created sandstone or lab-created rutilated quartz
Halo 2026: If the item contains lab-created moonstone
December Birthday 2025: If the item includes turquoise magnesite
June Birthday 2026: If the item includes lab-created alexandrite
August Birthday 2026: If the item includes lab-created peridot
September Birthday 2026: If the item includes a mention of lab-created sapphire (these stones are lab-created spinel)
August–October 2026 Originals: If the item includes lab-created light rubellite, lab-created moonstone, lab-created Paraíba tourmaline, lab-created blue moonstone, lab-created aquamarine, lab-created emerald, lab-created arctic blue topaz, lab-created peach tourmaline, lab-created smokey topaz, lab-created morganite, lab-created aquamarine spinel, lab-created smokey quartz, lab-created blue topaz, lab-created howlite magnesite, lab-created turquoise magnesite, lab-created lapis magnesite, lab-created malachite, lab-created alexandrite, red ammolite, green ammolite, or lab-created bi-color tourmaline
The BP Gem Society® 2424 sets, available July 1–September 30, 2026: If the item includes lab-created light rubellite, lab-created moonstone, lab-created mint spinel, lab-created Paraíba tourmaline, lab-created blue moonstone, or lab-created smoky quartz
Contact Customer Support for additional guidance or options on any of the items listed above.
If you as customer has items from the collections noted above and are happy with the items and unconcerned with the terminology updates, No further action is needed. However, if they have qualifying items you would like replaced, BP is ready to help!
The BP Promise means we are here to protect your BP investment with a sparkling commitment to quality artistry. You as customers can submit replacement requests for qualifying items through The BP Promise process:
Visit www.bombparty.com You can log into their customer account and go to My Account > Replacement Requests. This will take them to the (customer) replacement request form. In the “defect” dropdown box, there will be an option for “BP Promise.” That should be selected for items listed in this communication.
You will need to submit two things: (1) The order number associated with the item being returned. (2) A photo of the qualifying item. The photo also must include a visual note of their name and the date of the request to ensure that the photo is original and unique to the submitter.
The customer will not need to return their item(s).
From there, BP will work with the customer to help them select a replacement item of equal or greater value from our in-stock inventory, and BP will cover shipping costs as we ship the item(s) directly to the customer.
