06/10/2026
Customer Experience Specialist (Part-Time)
Times @ Hand — Wilmington, NC
Are you a people person who enjoys learning something new every day?
Times @ Hand is looking for a part-time Customer Experience Specialist to join our team. We have been serving Wilmington watch owners for over 30 years, helping customers with everything from a simple battery replacement to finding the perfect watch for a special occasion.
We are not your typical retail store. Every day brings different customers, different stories, and new things to learn.
What You'll Do
As our Customer Experience Specialist, you will be the first person many customers meet. Your primary role is making sure each customer feels welcomed, heard, and taken care of.
Responsibilities include:
Greeting customers and learning how we can help
Assisting customers shopping for watches and accessories
Helping customers select watch bands and gifts
Processing sales through our point-of-sale system
Answering phones and customer questions
Taking in watch repairs using our repair tracking system
Communicating clearly with our repair team
Helping keep displays and the store customer-ready
Learning about watches, brands, and basic repair concepts
No previous watch experience is required. We will train the right person.
Who We Are Looking For
The right person is:
Friendly and comfortable talking with customers
Reliable and dependable
Willing to learn
Detail oriented
Honest enough to say “I don’t know, but I’ll find out”
Able to stay calm when things get busy
Someone who takes pride in doing things the right way
Retail or customer service experience is helpful but not required.
Schedule
Part-time position
2–3 days per week
Typical hours: 10:00 AM – 6:00 PM
Some scheduling flexibility is available.
Pay
Starting pay:
$12/hour
After 90 days:
Eligible for sales commission
Commission typically adds approximately $1/hour based on current averages.
Why Work at Times @ Hand?
This is a great opportunity for someone who enjoys:
Working with people
Being part of a small local business
Learning a unique skill set
Having variety in their day
Helping customers with items that often have personal meaning
Many customers come to us because a watch represents a memory, milestone, or someone important in their life.
Our job is to treat every customer and every watch with that understanding.
If you enjoy helping people and learning new things, we would love to meet you.
